Check back often! I'm adding new product every day!



Shipping and Policies

Shipping

Processing time:
The time I need to prepare an order for shipping is typically up to 2 weeks.
Estimated shipping times(once shipped):
Canada: 1-7 business days
United States: 4-10 business days
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 2-3 weeks
Actual delivery time will depend on the shipping method you choose and the postal service.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply upon delivery. I'm not responsible for delays due to customs.

Returns & exchanges

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cherylsneedlecrafts@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cherylsneedlecrafts@gmail.com and send your item to: 169 James St south, PO Box 1504 St Marys Ontario CA N4X 1B9.


Return Shipping
To return your product, you should mail your product to: 169 James St south, PO Box 1504 St Marys Ontario CA N4X 1B9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)